Warranty Policy
Standard Warranty Period:
- Main Unit: 12 months
- Accessories: Varies by product
- Consumables: No warranty
For products covered under the warranty policy, the manufacturer provides free maintenance.
Exclusions from Free Warranty Service:
Even within the warranty period, repairs and replacements will be chargeable under the following circumstances:
- Malfunction or damage caused by improper use or human error.
- Malfunction or damage due to unstable or out-of-range power input.
- Malfunction or damage resulting from force majeure events such as fire or earthquake.
- Malfunction or damage caused by unauthorized repairs or improper operation by unqualified personnel.
- Any other issues not caused by the product itself.
Post-Warranty Maintenance:
After the warranty period expires, the manufacturer continues to offer paid maintenance services. Additionally, authorized service personnel can request component lists and other relevant technical information to assist with repairs.
Need help?
Contact us at info@siomedical.com for questions related to refunds and returns.
English